Topics: FAQ
There are a few reasons why the price add-ons aren't working in the cart or checkout.
The add to cart action is set to "theme default" in our apps settings. Click here for more information about changing the add to cart action.
You are on the Basic Plan. Make sure you are on the Advanced Pla...
Collaborator request codes, previously an opt-in feature, is now enabled by default for all new merchants.
You can find this code by following the directions below:
Go to your Shopify Dashboard
Click Settings
Plans and Permissions
Scroll down to Collaborator Accounts
You can ...
There are a few reasons why Variant Option Product Options isn't showing on the product page.
Your pages may be cached and you will need to clear your cache by opening your website on an incognito or private browsing window.
Our app’s code isn’t installed on the theme you are testing. Click ...
You can use Shopify's bulk editor to find products that have our metafield data.
To do that, go to this url. First get your myshopify.com url, then add this at the end:
/admin/bulk?resource_name=Product&edit=metafields.bcpo.bcpo_data
Our app uses metafields to store all the data of your product options.
Shopify has a limit of 2,000,000 characters per metafield.
For each product, you have a limit of 2,000,000 characters.
If the main product image is incorrect when selecting variants, try turning "On" the "Main Image Fix" setting in our app.
Open our App
Click Settings
Go to Main Image Fix
Select "On"
Save the settings
Themes affected
Debut
Only Shopify Option Variants can change the main image. ...
Our app uses draft orders to collect price add-ons.
The issue is that Shopify defaults to the General Shipping Rate with draft orders. Unfortunately, this is an issue with Shopify and there is no way to change this on our end.
If you don't have the General shipping rates set up customers ar...
This is a bug that comes up when themes or products are previewed. When it is on the live website this error doesn't occur.
Test this out on the live theme and see if you still see this error.
Our app takes a fraction of a second to load on most themes. Some customers on very low connections can take advantage of their connection speed and click the checkout button before our app loads deleting the price add-on data.
To prevent this issue you can use a preloader on the cart page to ens...
On some themes, the add to cart button may show as sold out when the product is in stock.
Themes with this issue:
Debutify
You can add code to the theme.liquid file after the <head> tag to have the add to cart button show correctly.
https://www.relentlessapps.com/kb/how-to-ad...
On IOS the browser will zoom in if the font size is less than 16px. You can either change the "meta content" code to prevent the browser from zooming in. Or, you can also change the font size to 16px to avoid zooming in the first place.
Change meta content to prevent zooming
<meta name="vie...
Our app saves our data in a meta field.
Shopify limits the number of characters in a meta field to 65,535 characters.
If you go over 65,535 characters you won't be able to save the product and you will get a "Couldn't save. There are too many options" error.
If you are using a lot of in...
If you previously were on the Advanced Plan and downgraded to the Basic plan then price add-ons will still show on your products but they won't work correctly when a customer goes to checkout.
You can remove the price add-ons with the code below.
Add the code below to the theme.liquid file aft...
You can make the shipping required on future orders with price add-ons by adding code to your theme.
This will combine the Shopify and Virtual Options on the invoice and orders.
Before
After
Add this code to the theme.liquid file after the <head> tag. Click here for more informatio...
You can check out our demo set up for prescription contacts by clicking here
Choose a product on the Home screen to get started
Click Add Virtual Option
Choose Grid for the type of product option.
In the example on our demo page I entered in this data.
For the Keys for x...
Since there are so many issues with Ajax Carts and our app, we have disabled these carts by default in our settings.
Ajax carts aren't compatible with price add-ons, file uploads, and the grid product option. If you select "Theme default" please test to make sure everything is working correctly. ...
Shopify automatically changes the filetypes to .webp
To save the images as the original file type do the following
Go to the Orders in the Shopify Dashboard
Click on an Order
Over the image right click > save link as...
This will save the image as the original file type and not ....
This is an issue we have seen on a few themes. We will have to fix this manually.
Please send us a message and will fix it as soon as possible.
The app's code gets automatically installed only on the live theme. If you want the app to be installed on an inactive theme you are previewing follow the directions in the article below.
https://www.relentlessapps.com/kb/how-do-i-install-disable-or-delete-variant-option-product-options/
Our app's virtual options and selections will automatically show on the cart for most themes. If they don't, you can contact us to make your theme compatible with our app.
Contact us
This is a common bug that comes up. We are currently working to fix this problem with every theme to display the correct prices.
If the prices don’t work on your theme send us a message and we will fix it as soon as possible.
A whitelist is an email client's list of trusted senders. You can whitelist our email with a few easy clicks to make sure we are added to your address book and your list of safe senders by opening that email and verifying that you trust the sender and the information in the email.
Gmail (Webmail ...
You can connect images to Shopify Option variants but not Virtual Option variants.
How to connect images to Shopify Option variants.
Connecting an image to a new variant
From your Shopify admin, go to Products.
Click the name of the product that you want to edit.
In the Variants se...
At the moment the only place you can hide the price add-ons is on the product page.
The code below will hide the entire selected value next to the product option title.
Add the code below to your theme.liquid file right after the first <head> tag.
<style>
.bcpo-value {
display...
To save the file the customer uploaded as the original filetype please follow these instructions.
To ensure that file uploads work our app turns off ajax carts (the carts that popup when you add a product to the cart), and Shopify's Dynamic Checkout Buttons (Paypal Buy it now buttons).
How to ...
To delete any product options you made you can do the following:
Open Variant Option Product Options
Select what product you want to delete the product option settings for
Click on "Delete product's settings" in the bottom left
If the settings are still showing on your we...
Please follow the instructions below to update the permissions so we can have the access we need to fix your problem.
Click on Settings in the bottom left of the dashboard.
Click on Users and permissions on the Settings page.
On the Users and permissions page scroll down to the coll...
To manually add the Pinterest tag to Shopify you will need to follow all the steps in this article
Also you will need to add the following code to the theme.liquid file to get our app working with the Pinterest tag.
function bcpoDone() {
$(document).on('bcpo:add', function () {
pintrk('t...
Dynamic checkout buttons aren't compatible with our price add-ons, grid option, multi-select, and file uploads. These buttons will also override the required virtual options and allow products to be added to the cart without the required options selected.
We remove the dynamic checkout buttons wh...
Our virtual options data is stored in product metafields. You can use an app to export it.
Here are three apps that let you export this data:
Report Toaster
Hassle FREE custom REPORTS and Analytics. Export and Download.
Separate product options into separate columns
5.0⭐ (110 reviews)
Free
...
To have the virtual options above the shopify options add this code to the theme.liquid file right after the <head> tag.
<script>
/* place virtual options above shopify options */
function bcpoDone() {
bcpo.$('#bcpo').prepend(bcpo.$('#bcpo .bcpo-simple'));
}
</script>
In order for our app to run you must enable third-party cookies.
Microsoft Internet Explorer
To turn on third-party cookie blocking, click the gear icon in the upper-right corner, then click “Internet Options” from the drop-down list.
Click the “Privacy” tab and set it to “Medium High”. Thi...
Shopify limits file uploads to 20 mb.
The maximum storage for Shopify is 1gb which is shared between everything stored on your account (apps, themes, images, and data).
You can check out our demo set up for prescription glasses by clicking here
We used the product option grid.
Go to your product in the BCPO App.
Click Add Virtual Option
Choose Grid for the type of product option.
In the example on our demo page I entered in this data.
...
If you are using our duplicate tool to copy options, please note that it doesn't copy the variants in the Shopify Option over to the new product.
For example if you have a Shopify Option
called size
with variants s, m, l, and xl
using our buttons for the option type
The only thing ...
For tricky problems you can add an app to record your user's sessions, to try and figure out the problem.
Session Recording & Replay is a free app in the Shopify app store that can record your users sessions.
If you could set this up we can look into what the user is doing to create these ...
To speed things up and conserve bandwidth, browsers attempt to keep local copies of pages, images, and other content you've visited, so that it need not be downloaded again later. Occasionally this caching scheme goes awry (e.g. the browser insists on showing out-of-date content) making it necessary...