The file upload might not show up in your orders for a few reasons.
Second, test to see if the file upload gets added to your cart and checkout page.
If everything is working properly it will show up as a clickable link in the checkout page.
If it doesn’t show up, or is just text without a link to the file, your theme deletes the information before it gets to the cart.
To fix this turn on Override AJAX Cart (drawer style).
- Go to the Settings Page
- Override AJAX Cart (drawer style)
- Click On
Test again and see if the file gets saved in the checkout page.