Why doesn’t the upload file appear in my orders?

To save the file the customer uploaded as the original filetype please follow these instructions.

To ensure that file uploads work our app turns off ajax carts (the carts that popup when you add a product to the cart), and Shopify’s Dynamic Checkout Buttons (Paypal Buy it now buttons).

How to Test

To top

To test that everything is working correctly, checkout with a file uploaded for a product.

Next, test to see if the file upload gets added to your cart and checkout page.

If everything is working properly it will show up as a clickable link in the checkout page (see image above).

If it doesn’t show up, or is just text without a link to the file, your theme deletes the information before it gets to the cart.

Check to make sure that our settings for Add to cart action are set to Go to cart page and not Let theme handle.

Turn off drawer cart in your themes settings

To top

To make sure our options get saved, you can turn off your drawer style cart and send the users to the cart page instead.

Go to the Theme Settings > Cart Page Settings > Select “Page”

Test again and see if the file gets saved in the checkout page.

To save the file the customer uploaded as the original filetype please follow these instructions.
To get this file in the new order email that gets sent to you. Please follow the steps on this article.
Was this article helpful?
Dislike 3

Pin It on Pinterest