For tricky problems you can add an app to record your user’s sessions, and we can try and figure out the problem.
If you could set this up we can look into what the user is doing to create these bugs, or what device and browser the user is using.
Here is a quick video of one session recording
You will need to add code to get the session recordings working with your site.
When you come across a session recording with an error you want us to see you can click the flag icon next to the recording to flag the video for us to see.
Also you can update our permissions to include orders this would help us so we can see the orders with the problems.
Let me know if you need any help setting this up.