Since the beginning of time, commerce has been done 1-on-1
People traveled far and wide to find what they needed, asked questions, and bought after shaking hands. The invention of the phone eventually eliminated the need to travel as far but the 1-on-1 conversation still dominated. Fast forward to today’s online heavy world, and the 1-on-1 human to human interaction is still best at driving commerce.
Most businesses using our app see 25% conversion on phone or SMS conversations. Many see 50% conversation rates, and a couple of our clients are close to a perfect 100%!
The biggest problem in the rise of online shopping
The rise of online shopping has been great for small businesses attracting more customers. But it’s also opened the doors to allow anyone to sell anything. This means as small business retailers we have more competition than ever before in history.
Luckily, as small businesses, we have BIG advantages. And the biggest one is 1-on-1 customer relationships. Imagine how much trust you would have for a business calling you back within minutes or even seconds of your request, answering your questions with a big smile, and getting to know more about your needs. Be bold!
Most stores treat customers like transactions, but you can treat them like valued assets. And this Callback app will create these relationship building conversations.
Callbacks will help almost any business
No matter how much information you put on your website, most visitors won’t take the time to read it all. Time saving convenience is a key factor in customers making a decision. This is why it’s so important to offer callback options. It’s easy, and lightweight, for a customer to simply request you call them back. No waiting on hold, no waiting for a live chat agent, and best of all, no waiting for a “contact form” email reply.
Callbacks work especially well for high priced, niche, or B2B sales:
- Special clothing
- Home appliances
How it works:
A visitor comes to your site and explores, but has a question.
They see your callback widget, enter their phone number after click “call me back” (you can customize this button text).
Alerts you/your team to call back the customer, and tells which product they want. With one tap, you will be connected to answer all of their questions and close the sale!
In addition to getting you on the phone with interested customers, your Callback app will also:
- Collect phone numbers of interested customers
- Track your phone conversion rate
- Provide bold high converting call scripts so you can start the conversation right
- Let your customer choose between Call, SMS, or WhatsApp replies
- Allow you to keep on top of customer questions wherever you are
- And we launch new features every 60 days!