Why are my virtual options not appearing in the cart? (Ajax Cart)

Usually this happens because your theme has an AJAX cart, which could appear as a popup or drawer style cart that slides in from the side.

Since there are so many issues with Ajax Carts and our app, we have disabled these carts by default in our settings. You can turn this off but make sure to test and see if everything is working correctly. 

What happens is your theme updates the cart dynamically without reloading the page. When this happens the changes that Best Custom Product Options has made get erased.

The simplest fix is to turn On the Override AJAX cart option in our Settings page

  • Open Best Custom Product Options
  • Go to our Settings page
  • Go to Override AJAX Cart (drawer style)
  • Click On

If this doesn’t work contact us and we’ll fix the problem.

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