Why are my virtual options not appearing in the cart?

Usually this happens because your theme has an AJAX cart.

What happens is your theme updates the cart dynamically without reloading the page. When this happens the changes that Best Custom Product Options has made get erased.

The simplest fix is to turn On the Override AJAX cart option in our Settings page

  • Open Best Custom Product Options
  • Go to our Settings page
  • Go to Override AJAX Cart (drawer style)
  • Click On

If this doesn’t work contact us and we’ll fix the problem.

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